Terms and Conditions

1. Services

Unity Personal Assistant (“Unity”) provides personal assistant services, including consultations and memberships, designed to help clients effectively organise and manage their daily lives. In certain cases, Unity may collaborate with or engage third-party service providers to deliver specific services.

2. Payments

Membership Fees: Membership fees must be paid in advance to activate your membership. Unless otherwise stated in the cancellation policy, all fees are non-refundable.

Consultations: Payments for consultations are required at the time of booking or immediately following the session unless otherwise agreed in writing. Accepted payment methods include [insert payment methods, e.g., credit card, PayPal, bank transfer, etc.].

3. Cancellation and Refund Policy

Memberships: You may cancel your membership at any time by providing written notice. Refunds will not be issued for any unused portion of the membership unless otherwise stated.

Consultations: Cancellations or rescheduling must be made at least 24 hours in advance. Late cancellations and no-shows will be charged in full.

4. Limitation of Liability

Unity acts as a facilitator of services and may engage third-party providers where necessary. Unity is not liable for any loss, injury, or dissatisfaction resulting from services provided by third parties. Any issues or disputes related to third-party services are the sole responsibility of those providers.

By using Unity’s services, you acknowledge that Unity provides organisational support and lifestyle assistance only and is not liable for any actions or outcomes beyond its direct control.

5. Privacy

Unity is committed to protecting your personal information. Any data you provide will be used exclusively to deliver our services and support. Your information will never be sold, shared, or used for any other purpose without your consent. For full details, refer to our [Privacy Policy].

6. Client Obligations

Clients agree to provide accurate and up-to-date information when booking services. You are responsible for adhering to scheduled sessions and for notifying Unity promptly about any changes or issues.

7. Intellectual Property

All content provided by Unity, including website material, documentation, and resources offered during consultations or memberships, is the intellectual property of Unity and may not be copied, reproduced, or used without written permission.

8. Termination of Services

Unity reserves the right to suspend or terminate access to services if a client breaches these Terms and Conditions or engages in inappropriate or abusive behaviour.

9. Amendments to Terms

Unity may update these Terms and Conditions from time to time. Clients will be notified of any significant changes. Continued use of Unity’s services after such updates constitutes acceptance of the new terms.

10. Governing Law

These Terms and Conditions are governed by the laws of Western Australia. Any disputes arising from these terms or the services provided shall be resolved in the courts of Perth, WA.

11. Third-Party Services Disclaimer

If Unity recommends or facilitates services offered by third-party providers (e.g., contractors, other professionals), Unity shall not be held responsible for the performance, quality, or results of those services. Any disputes or claims must be addressed directly with the third party involved.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact: giulia@unitypersonalassistant.com.au

Privacy Policy

Unity Personal Assistant ("Unity", "we", "us", or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. What Information We Collect

We may collect the following types of personal information:

Full name
Contact details (email address, phone number, residential address)
Information related to your lifestyle, routines, and preferences (as required for providing our services)
Payment details (if relevant)
Communications between you and Unity
Any other information you provide during consultations or when booking services

We do not collect sensitive personal information unless necessary and with your explicit consent.

2. How We Collect Your Information

We collect personal information when:

You complete a form on our website or Facebook lead ad
You contact us via email, phone, or social media
You use our services or make a booking
You voluntarily provide information during a consultation or interaction with Unity

3. Why We Collect Your Information

We collect your personal information to:

Provide you with personalised assistant services
Manage your bookings, memberships, and consultations
Communicate with you effectively
Improve and tailor our services
Comply with our legal obligations

We only collect information that is reasonably necessary to provide our services.

4. How Your Information Is Stored and Protected

We store your information securely using encrypted digital systems and access controls.
Only authorised personnel have access to your personal data.
We take all reasonable steps to prevent unauthorised access, misuse, loss, or disclosure.

5. Disclosure of Information

We do not sell or share your personal information with third parties for marketing purposes.

We may disclose your information only when:

Required by law or legal obligation
You have given explicit consent
It is necessary to deliver a third-party service you have agreed to (e.g., a referral or contractor involved in your care)

6. Accessing and Correcting Your Information

You may request access to the personal information we hold about you.
You may also request that we correct any inaccurate or outdated information.

To do so, please contact:
📧 giulia@unitypersonalassistant.com.au

We aim to respond to all requests within 10 business days.

7. Opt-Out Options

You may opt out of marketing or service communications at any time by replying to our messages or emailing us directly.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, or resolve any disputes.

When no longer needed, your data will be securely deleted or de-identified.

9. Complaints

If you believe your privacy has been breached, please contact us first so we can resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will notify you via email or publication on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact:

Unity Personal Assistant
giulia@unitypersonalassistant.com.au
Perth, Western Australia